With the PlaybookUX platform, you can test native Android & iOS apps.
While setting up your project, select "Smartphone" as the device type. Then, select the operating system.
Crafting questions
Add the app link in the URL field. You can link to the TestFlight, App Store, Play Store and more.
Retrieving a Play Store link
Retrieving an App Store link
Each time a participant takes a mobile app study, they'll see an instructions sequence. These instructions are different than the mobile website / prototype testing instructions.
Due to Apple limitations, participants will have to flip back and forth between the PlaybookUX app and the test app.
These instructions are shown before the recording begins:
Once the participant starts the recording, they'll be prompted to download the app.
When the participant clicks on the button "Download on the App Store" or "Download on the Play Store" they will be directed to either the App Store or the Play Store to download the app.
Here's an example of the App Store:
Notice in this example that the participant already has the Peloton app downloaded on their phone and the blue button prompts them to "Update" the app. If the participant doesn't have the app on their phone the blue button will say "Download".
If the participant has the app on their phone and they are using the most recent version of the app, the blue button will say "Open"
Once the participant downloads or opens the app, they will be instructed to go back to the PlaybookUX app to review the tasks and questions you've provided. During the study, they will be switching between the app they are reviewing (in this case, the Peloton app) and PlaybookUX, which will record their screen and voice while providing the tasks and questions you've set up for them.
With Android mobile app studies, the UX button will be overlaid on top of the app.
Unfortunately, Apple limits many functions so we cannot overlay the UX button on the app because of their restrictions.
Once the study is complete, the video will be uploaded into the PlaybookUX dashboard.