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Mobile App Testing (Unmoderated)
Mobile App Testing (Unmoderated)

How to test a mobile app with PlaybookUX

Jordan avatar
Written by Jordan
Updated over a week ago

With the PlaybookUX platform, you can test native Android & iOS apps.

When setting up your study, select "Smartphone" as the device type.

Make sure to select "Smartphone" as the device type and select the operating device you would like your study to be completed with.

Select your Audience; Total number of participants, Demographic, Employment. Screener questions and other testing requirements if necessary.

Crafting questions

Add the app's link in the URL field. You can link all sorts of things - Test Flight, App Store, Play Store etc.

  • Retrieving a Play store link

  • Retrieving an App store link

You can have participants search the app store for your specific app to ensure it is easily findable. After they have had a chance to search the app store, please link to your app since participants may not be able to find & download the correct app.

Next, add questions (i.e. Task / Question, Written Response etc). Be as specific as possible since mobile screens are small. Check out this post for creating study questions.

Here's how to add the tasks/ instructions:

Participant Perspective



Each time a participant takes a mobile app study, they'll see an instructions sequence. These instructions are different than the mobile website / prototype testing instructions.

Participants will have to flip back and forth between the PlaybookUX app and the test app.

These instructions are shown before the recording begins:

Once the participant starts the recording, they'll be prompted to download the app.

When the participant clicks on the button "Download on the App Store" or "Download on the Play Store" they will be directed to either the App Store or the Play Store to download the app.

Here's an example of the App Store:

Notice in this example the participant already has the Peloton app downloaded on their phone and the blue button prompts them to "Update" the app. If the participant doesn't have the app on their phone the blue button will say "Download".

If the participant has the app on their phone and they are using the most recent version of the app, the blue button will say "Open"

Once the participant downloads or opens the app, they will be instructed to go back to the PlaybookUX app to review the tasks and questions you've provided. During the study they will be switching between the app they are reviewing (in this use case the Peloton app) and the PlaybookUX (which will record their screen and voice while providing the tasks/questions you've set up for them).

With Android mobile app studies, the UX button will be overlaid on top of the app.

Unfortunately, Apple limits many functions so we cannot overlay the UX button on the app because of their restrictions.

Once the study is complete, the video will be uploaded into the PlaybookUX dashboard.

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