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What do I do if a participant doesn't show up for a session?

How do I mark a participant as 'did not show'?

Julie avatar
Written by Julie
Updated over 3 months ago

If a participant does not show for a session, please wait 10 minutes before leaving the call. After 10 minutes, you can mark a participant as did not show in PlaybookUX.

Head to the Schedule tab and locate the participant's name under Confirmed Sessions.

Click "Actions" > "Participant did not show"

You'll have the option to add the credits back to your account or schedule a replacement participant.

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