Unmoderated Research

Rating Testers

Rate participants and provide feedback on their test

Written by Jordan
Updated over a week ago

What is an unmoderated study?

Sample unmoderated videos

Written by Julie
Updated over a week ago

Creating a Highlight Reel

Compile your clips into a reel to share with your team.

Written by Alex Marga
Updated over a week ago

How to create an Unmoderated test

Step by step guide to help launch your first unmoderated test!

Written by Jordan
Updated over a week ago

How long does it take to receive results?

Written by Julie
Updated over a week ago

How do I pay?

Written by Jordan
Updated over a week ago

Can I request the same testers for a study?

Can I schedule follow up sessions with participants?

Written by Jordan
Updated over a week ago

Who sees my project name & description?

What should I write as a project name and description? Do testers see it?

Written by Julie
Updated over a week ago

How do I delete a project?

Written by Jordan
Updated over a week ago

Testing a Chrome Extension

Can I test a Chrome Extension on PlaybookUX?

Written by Jordan
Updated over a week ago

Features Overview

PlaybookUX features

Written by Julie
Updated over a week ago

How will I know when my results are ready?

How do I know when to log in?

Written by Julie
Updated over a week ago

How do I duplicate a project?

Written by Jordan
Updated over a week ago

Sharing a project

Can I share a project with someone who hasn't joined PlaybookUX? Can I password protect a project?

D

Written by Daniil Kopilevych
Updated over a week ago

Is it possible to record someone's webcam or "picture in picture"?

Written by Jordan
Updated over a week ago

Project Statuses

What is a 'Done' Project? What is an 'In Progress' Project? What is a 'Draft' Project?

Written by Julie
Updated over a week ago

Replacement testers

Written by Julie
Updated over a week ago

How many participants should I recruit for my study?

Written by Julie
Updated over a week ago

Which countries can I recruit from?

Countries that PlaybookUX supports.

Written by Julie
Updated over a week ago

Adding more participants to a study

How can I add more people to my study?

Written by Jordan
Updated over a week ago

Inviting the same participants from a previous study.

Repeat participants

Written by Jordan
Updated over a week ago

Targeting your Audience

How do you recruit your participants? How do I target participants? How do I send screeners?

Written by Julie
Updated over a week ago

Qualifying Questions / Screener Questions

What are qualifying questions? How do they work? What is single select? What is multiple select?

Written by Julie
Updated over a week ago

How to create & use saved Audiences

Written by Jordan
Updated over a week ago

Can I localize the tester platform?

Can testers speak another language? Do you transcribe in other languages?

Written by Jordan
Updated over a week ago

PlaybookUX Templates & Popular Questions

Curated templates by PlaybookUX researchers

Written by Jordan
Updated over a week ago

Creating Questions

How do I create task instructions? What question types do you support?

Written by Julie
Updated over a week ago

Hide personal information

Hiding / Blocking PII during research studies

Written by Jordan
Updated over a week ago

What is Context?

What should I write in the Context section?

Written by Julie
Updated over a week ago

How do I preview my study?

How do I see what testers see?

Written by Julie
Updated over a week ago

What is "blur PII" and what does it do?

More info about the "blur PII" feature and why it's helpful

Written by Jordan
Updated over a week ago

Workspace templates

Learn more about creating, updating and deleting workspace templates

Written by Jordan
Updated over a week ago

What links can I test with?

What URLs are supported? Can I test my prototype? Can I test my wireframes?

Written by Julie
Updated over a week ago

Can testers download my company's software to test during a session?

I want to test a desktop app, or other piece of software. How do I distribute it?

Written by Julie
Updated over a week ago

Supported prototyping softwares

What prototyping softwares do you support?

Written by Jordan
Updated over a week ago

Do you have question templates?

Unmoderated question templates

Written by Jordan
Updated over a week ago

Editing study questions after launching

Can I edit questions in progress?

Written by Jordan
Updated over a week ago

Tips on crafting unmoderated questions

Tips on creating great questions

Written by Julie
Updated over a week ago

Universal Search

Search your notes, transcripts, reports, tags and more

Written by Jordan
Updated over a week ago

Reports

What are reports? How do I use reports?

Written by Jordan
Updated over a week ago

Tags & Coding Qualitative Insights

Creating tags, tagging the transcript and notes

Written by Julie
Updated over a week ago

Video Player Controls

How do I view video sessions? How do I download video sessions?

Written by Julie
Updated over a week ago

Clips

How to create, edit and delete a clip

Written by Jordan
Updated over a week ago

Viewing participant demographics

How do I find information about my participants?

Written by Julie
Updated over a week ago

Transcripts (Unmoderated Sessions)

How accurate is the transcript? How are my videos transcribed? Can you transcribe in different languages?

Written by Julie
Updated over a week ago

Timestamped Notes

How do I take timestamped notes on videos?

Written by Julie
Updated over a week ago

Analytics

Interpreting analytics

Written by Julie
Updated over a week ago

Download Videos, Clips & Highlight Reels

How to download all your video files

Written by Jordan
Updated over a week ago

Export results

How do I export?

Written by Jordan
Updated over a week ago